Nexpall
Serving businesses world wide

Your business, wired for automation.

We design AI agents, WhatsApp automation and the technical systems that take over the repetitive work — so your team spends its time where it actually matters.

Built on the official WhatsApp Business Cloud API
Run#4821Running
  1. Customer messages youWhatsApp, web or app01
  2. AI agent respondsUnderstands intent, answers instantly02
  3. Automation takes overOrders, bookings, follow-ups03
  4. Task completedSynced to your systems04
Throughput
Response time−62%
3.2s
Illustrative scene of a retailer checking her phone while preparing a parcelFIG.01
Business, connected
Built on the platforms your business already runs on
WhatsApp Cloud APIOpenAIAnthropicReact NativeExpoPostgreSQLSupabaseStripeFlutterwaveShopifyVercelZapier
02Services

What we build

Four service lines that stand on their own — and usually combine. An automation needs a system to sit inside, and a system needs to be found.

01AI Automation

AI Automation & Integrations

We build AI agents and automation flows that plug into the tools you already use — handling requests, updates and decisions without a person in the loop for every step.

  • AI agents
  • Automation flows
  • Custom AI apps
Explore AI Automation
Example workflow showing an incoming order, an AI agent checking details and a completed actionFIG.01
Request in
AI agent
Action fired
02WhatsApp Business

WhatsApp Business

We set up your WhatsApp Business account on the official Cloud API and build the automation around it: product catalogs, order flows, payment links and a support handoff that actually works.

  • Official Cloud API
  • In-chat catalog
  • Payments
Explore WhatsApp Business
Example catalogue and WhatsApp conversation showing an order and payment confirmationFIG.02
Chat starts
Catalog & cart
Order paid
03Web & Mobile Apps

Web & Mobile Apps

We design and build web systems, internal tools and mobile apps from scratch — dashboards, portals and customer-facing products that don't force your business into someone else's template.

  • Web apps
  • Mobile apps
  • Internal systems
Explore Web & Mobile Apps
Example inventory and order management application on desktop and mobileFIG.03
Design
Build
Ship
04Tech Consultancy

Technology Consultancy

Before you commit to a platform, a rebuild or a new hire, talk to someone who has built it before. We review your systems and help you choose the right technical path forward.

  • Architecture review
  • Tool selection
  • Roadmap
Explore Tech Consultancy
AI-generated illustrative scene of two consultants reviewing a system diagram beside a laptopFIG.04
Systems
Direction
Integration
Business InboxTypically replies instantly

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Orders via chatlive
128+34%
02WhatsApp Business

Turn your WhatsApp into a full storefront.

Customers already message you on WhatsApp. We connect it to your catalog, payments and order system — so a conversation can start and finish, order and all, without switching apps.

  • Product catalog and cart, right inside the chat
  • Mobile money and card payments, no app switch
  • Automated order updates, reminders and handoffs
See the full WhatsApp service
03Process

How we work

A straightforward path from first call to a system that runs on its own. No discovery theatre — just mapping, building and staying on.

  1. 1STEP 01

    Discover

    We map your workflows, tools and goals to find where automation and better systems will actually move the needle.

  2. 2STEP 02

    Build

    We design and build the AI agents, automations or technical systems your business needs — and nothing it doesn't.

  3. 3STEP 03

    Connect

    We wire everything into WhatsApp, your website, your ecommerce platform and the tools you already run on.

  4. 4STEP 04

    Support

    We stay on to monitor, refine and extend what we built as your business changes.

04Measurement

If it can't be measured, we don't claim it

Every project starts with a baseline. These are the four numbers we watch, and the ones we'll show you in plain language once work is live.

  • Response timeHow fast a customer gets a real answer, before and after automation.
  • Handoff rateHow often a conversation still needs a human — the number that should fall.
  • Hours returnedRepetitive work removed from your team's week, tracked per workflow.
  • ConversionConversations that turn into orders, bookings or qualified leads.
Telemetrysampleillustrative
Handled without a human22%
Workflows run per week52
Response time

3.2s

Human handoff

22%

Example view with placeholder figures — real numbers come from your own baseline.
05Work

The shapes of problem we build for

These are the patterns behind most of our projects — not case studies with borrowed numbers. We'll walk you through the real builds, and the real results, on a call.

AI-generated illustrative scene of a retailer preparing a parcel while checking a phoneCASE 01
Order-taking, moved onto WhatsApp
Retail01

Order-taking, moved onto WhatsApp

A catalogue-based retailer replaces manual DM order-taking with an automated flow — browsing, ordering and payment confirmation, with staff only stepping in for exceptions.

  • In-chat catalogue
  • Order + payment flow
  • Exception handoff
Example appointment calendar connected to an automated confirmation and reminderCASE 02
Example: booking and reminders
Services02

Booking and reminders on autopilot

Appointment-based businesses connect WhatsApp booking, a calendar and automated reminders. No-shows fall, and the front desk gets its time back.

  • WhatsApp booking
  • Calendar sync
  • Automated reminders
Example support inbox routing account, billing and integration requests to the appropriate teamsCASE 03
Example: support triage and routing
B2B03

Support requests, triaged by an agent

An agent reads incoming requests, tags priority and routes them to the right team automatically. Humans handle only the genuinely complex cases.

  • Intent triage
  • Smart routing
  • Priority tagging
06Studio

Small team, full stack, no hand-offs.

Nexpall is deliberately small. The people who scope your project are the people who build it — which means fewer translation losses, faster decisions and someone who actually knows your system when you call.

Built custom, not templatedNo forcing your business into someone else's platform. We build around how you already work.
Real systems, not demosEverything is tested against your actual data, edge cases and volume before it goes live.
Straight talkIf automation isn't the right answer for a problem, we'll say so before we build anything.
AI-generated illustration of a development workspace with laptop, notebook and green mugFIG.06
Workspace illustration
Response within one working day
07Questions

Things people ask before we start

If yours isn't here, ask it on the first call — we'd rather answer it early than have it sit in the background.

Still unsure whether your process is a good fit? That's the most useful thing to bring to a first call — it's usually obvious within a few minutes, one way or the other.

Start a conversation
Do you work with businesses outside East Africa?

Yes. We're based in the region and most of our work is here, but everything we build runs in the cloud — the systems don't care where you are. The main things time zones affect are calls and on-site visits.

How long does a project take?

A focused automation or WhatsApp setup typically runs two to six weeks from kickoff to live. Larger systems and multi-step integrations take longer, and we'll give you a real timeline after the discovery call rather than a range designed to sound good.

Do I need to replace my current tools?

No. The whole point of integration work is to sit on top of what you already use. We only recommend replacing something when it's genuinely blocking you — and we'll say so plainly when it isn't.

What happens after launch?

Automations get better with real usage, so we stay on to monitor how they perform and tune the edges. Some clients keep a light monthly arrangement; others call us when they need something new.

What if automation isn't the right answer?

We'll tell you. Sometimes the honest answer is that a process needs a person, or that a simpler fix gets you most of the way. We'd rather say that on the first call than build something you don't need.

Who owns what you build?

You do. Code, flows and accounts are set up in your name and handed over with documentation, so you're never locked into us to keep things running.

Open for projects

Tell us what's eating your team's time.

Fifteen minutes is usually enough to know whether automation is the right fix — and roughly what it would take to build it.